Premier Restoration Hawaii

What we do:

Premier Restoration Hawaii helps restore homes and business in the event of natural disasters or accidents that cause fire, water, wind, or mold damage to a property. Our mission is to make a difference by restoring the lives of people, businesses, and communities of Hawaii. We understand that these situations can be incredibly stressful for our clients so it’s critical that our team is driven by putting customers first, effective communication, and teamwork. We want to hire team members who take pride in their work, who want to learn and grow, and who come to work every day ready to win for our customers and the team.

Position Summary:

The General Manager – Oahu is responsible for leading all operational functions on the island of Oahu. This executive-level position ensures the branch meets or exceeds strategic, financial, and performance goals, while fostering a culture rooted in safety, service, and team engagement. As a key member of the Premier Restoration Hawaii executive team, this role plays a pivotal part in cross-functional collaboration and company-wide leadership.

Supervisory Responsibilities:

• Directly oversees Oahu-based departments: Mitigation & Contents, Abatement, Reconstruction, Estimating, and Customer Service.
• Coaches, develops, and holds department managers accountable for performance, growth, and goal alignment.
• Manages full-cycle recruitment, onboarding, and training of new managers, ensuring operational readiness and cultural fit.
• Conducts regular and constructive performance evaluations, supporting continuous development and feedback.
• Handles disciplinary actions and employee terminations in alignment with company policy and HR best practices.

Essential Functions:

• Leads the Oahu team with a strong emphasis on safety compliance and customer satisfaction as top priorities.
• Embodies and promotes the company’s core values: Customer First, Communication, Team, Pride in Work, and Play to Win.
• Has full ownership of the Oahu P&L and is accountable for meeting revenue, profitability, and budget targets.
• Monitors team productivity and branch efficiency using KPIs, financial statements, and operational activity reports.
• Builds and maintains relationships with key commercial and residential restoration clients.
• Collaborates with state-wide departments including Abatement Operations, HR, Finance, and Safety to align branch and company-wide objectives.
• Assesses staffing levels and plans labor needs based on project pipeline and production goals.
• Participates in preparation of budgets and forecasting for Oahu.
• Contributes to the development and maintenance of operational manuals and standard operating procedures.
• Resolves production-related issues efficiently and ensures high levels of customer satisfaction.
• Manages the coordination of work and timely hand offs between divisions.
• Regularly conducts job site visits to monitor progress, safety, and quality control.
• Attends and actively contributes to weekly Leadership L10 meetings.

Nonessential Duties:

• Performs additional duties as required.
• Supports warehouse management in functions related to operational areas.

Equipment Operated:

• Company vehicle
• Computer and cell phone
• General office equipment

Education:

• Bachelor’s degree in Business Management, Business Administration, or a related field is required.
• Master of Business Administration (MBA) is preferred.

Work Environment:

• Office environment for administrative and leadership duties.
• Job site visits across Oahu for operational oversight and field inspections.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.
• Ability to travel to neighbor islands occasionally for events or meetings.

Key Performance Indicators:

• Safety performance
• Customer satisfaction
• Revenue
• Gross profit
• Days Sales Outstanding (DSO)
• Workforce efficiency
• Workforce retention

Job-Type: Full-time, Monday through Friday, occasional evenings and weekends

What We Offer:

At Premier Restoration Hawaii, we recognize that our people are the key to our success. That’s why we offer a comprehensive and rewarding package designed to support your personal and professional growth:

• Paid Time Off (PTO) 
• Comprehensive Family Plan Health Care Coverage 
• 401(K) Plan with Company Match 
• Company-issued vehicle, cell phone and laptop 
• Company Card 
• Great Team-Oriented Culture 

Pay: $120,000 - $140,000 annually, based on experience, with performance-based bonuses

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All offers of employment are contingent on passing a drug screen and background check.