Customer Care Coordinator - Oahu

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Join our 'ohana and make a positive difference in people’s lives everyday! Premier Restoration Hawai’i has been Restoring the Lives, Businesses & Communities of Hawai'i for over 16 years. As the state’s leading restoration and reconstruction company, Premier Restoration Hawai’i services customers whose properties are damaged from water, mold, wind and fire.

No matter the size or scope of our customers’ restoration needs, we provide peace of mind during an unfortunate time by returning their home, business or facility back to normal.

Position: Project Coordinator

Description: Daily response to customer calls and job/project management

Responsibilities to include:

~ Provide excellent communication & customer care

~ Manage client expectations & communicate those expectations to team

~ Document progress in job management software

~ Dispatch, schedule and track jobs/projects

~ Work with Project Managers on timelines and budgets

Skills/Experience Desired:

~At least 1 year of customer/call center experience

~2 years customer service/client care experience

~General understanding of remodeling, construction, restoration principles (an asset but not required)

~Computer competency to include email, excel, word, calendars, PDF

~Systematic and capable of organizing multiple jobs/activities at a time

~Ability to problem solve in a timely manner in a fast paced environment

~Ability to produce well organized, documented job files

~Ability to maintain professional conduct, organization and communication skills

~Valid Driver License with a clean abstract

Pay: Based on industry experience with opportunity for advancement, training and industry certifications

Location: Honolulu, HI
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